Our Commitment
Understanding leads to better care.
What you share helps us build that understanding.
mama health was built on a belief: that the healthcare system cannot improve care for people with chronic conditions without first understanding what those people actually go through. Clinical trials capture a part of it. A short appointment reveals a little more. The rest is what living with a condition actually looks like: the questions between visits, the side effects nobody warned about, the patterns that only emerge over time. That understanding is what mama health is built to create. And it only exists because patients choose to share their experiences with us. This page explains how we treat that trust.
What we believe
Every patient should be able to reach what we call peak medicine. By peak medicine we mean everything that is known, approved, discovered and available today, offered to a patient in their exact situation. It is the best that today's medicine can do for someone, and we believe every patient deserves it. Very few patients are living at peak medicine. Medicine advances every day, and a lot of its latest knowledge reaches only some of the patients who could benefit from it.
Understanding patients is the foundation of better care. The healthcare system makes decisions about people with chronic conditions every day. Treatment guidelines, drug development, patient programs, care pathways. Most of these decisions are built on limited data: small studies, clinical trials under controlled conditions, or claims data that shows what happened without explaining why. mama health believes that better decisions start with understanding what patients actually experience, in their own words, in their daily lives, at every stage of their condition.
The app is a personal health assistant for everyday life with a chronic condition. Living with a chronic condition means living with questions, and most of them come up between doctor visits. mama health gives you a very smart medical assistant that is available 24/7 and walks the whole journey with you. It answers your questions in plain language, explains the letters and reports you get from your doctors, helps you prepare for your next appointment, and proactively keeps you informed about the newest developments in medicine that are relevant to your situation.
The more you share, the more personal it becomes. Every conversation teaches the assistant more about you: your diagnosis, your treatments, your symptoms, and what has helped you so far. That is what makes it personal, and it is why its answers get better over time. As it learns more, it will also be able to do more for you, from spotting a clinical trial that fits your situation to helping you get the care you need.
What happens with your experience
Your experience on mama health helps in three ways:
• First, it helps you. The app gets smarter about your specific situation over time.
• Second, it helps other patients. Your experience, anonymized and stripped of anything personally identifiable, contributes to the information mama health uses to help the next person with the same condition. When someone asks "is this side effect normal?" the answer is better because patients before them shared what they went through. What one person figured out can reach the next person with the same condition, wherever they live.
• Third, it helps improve care more broadly. The anonymized, structured understanding that mama health builds from patient experiences is made available through a separate partner platform. Life science companies and researchers use these insights to make better decisions about treatments, care programs, and research. They see patterns and trends across conditions. They never see you.
What we do not do
• We do not sell your personal data. Ever.
• We do not share anything that can identify you as an individual. With anyone.
• We do not use your data in ways you haven't consented to.
• We do not allow life science companies to access your individual experiences. They only receive anonymized, aggregated insights.
How we protect you
Protecting the people who trust us with their experiences is our highest priority, and it is built into how mama health works. This is what it means in practice:
• Anonymization. Before any patient experience is used beyond your own personalized app experience, it is anonymized. This means all personally identifiable information is removed so it cannot be traced back to any individual.
• Separation. The patient app and the partner platform are separate products. A patient never sees the partner platform. A life science company never sees the patient app. The only thing that connects them is anonymized, structured understanding.
• Control. You can delete your account and your data at any time. No questions. No barriers. Email support@mamahealth.com and it's done.
• Medical review. All information provided through mama health is checked against trusted medical sources, and response quality is continuously monitored by our medical team. mama health does not diagnose, treat, or replace your doctor. It helps you better understand your condition between visits.
Why this matters
A new clinical trial starts, a specialist abroad uses another treatment, someone with the same condition finds a way to cope, and many patients never hear about any of it. mama health was built to close that gap. What you share helps the next person with the same condition learn what others figured out, and the anonymized understanding that comes from it helps life science companies act in a direction that matters for patients.
Our principles
1. Patients come first. Every decision about the product, the data, and the business is evaluated against one question: does this serve patients? If the answer is no, we don't do it.
2. Understanding is the mission. We don't build features for the sake of features. We don't collect data for the sake of data. Everything mama health does is in service of understanding what patients actually go through and turning that understanding into something useful for them and for care.
3. Transparency is the standard. Patients should know what happens with their experiences. This page is our commitment to explaining it clearly. If our practices change, this page will change with them.
4. Privacy is structural. Anonymization and data separation are built into the architecture of mama health. They are how the system works, and no policy can override them.
5. Trust is earned continuously. We don't assume trust. We earn it every time a patient uses the app, every time we handle their data responsibly, and every time we're honest about what we do and why. The moment we stop earning it is the moment the understanding stops.
European built. European protected
mama health is built and headquartered in Berlin, Germany. All data is stored on servers in Germany under some of the strictest data protection laws in the world, including GDPR. We chose to build in Europe because we believe patient data deserves the highest standard of protection. European sovereignty is a deliberate decision about how we treat the people who trust us.
A note from our founders
mama health started with a simple realization: the healthcare system knows a lot about diseases but very little about what it's actually like to live with one. Understanding that gap is what brought us together. Closing it is what keeps us going.
“What can be measured, can be improved. We need to start measuring the patient journey.”
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“People with chronic disease acquire a lot of knowledge about their specific journey. We need to capture that knowledge to benefit other patients and improve research.”
A final word
We know that asking someone living with a chronic condition to share their experience is asking for their trust. We don't take that lightly.
Understanding patients. That's the commitment.
